Product › Business & operations › Customer desk (omnichannel)
One inbox. An AI agent that answers, qualifies and books.
Customers message you on WhatsApp. The AI agent replies instantly, updates the CRM and hands the conversation to a person whenever your team steps in. Instagram and Messenger are next.
Customer desk (omnichannel): what you get
- WhatsApp Business. Two-way WhatsApp messaging with an embedded sign-up flow and media handling.
- AI agent. Understands property enquiries, collects missing details over several turns, searches your listings and books site visits.
- CRM auto-update. Creates leads, saves preferences and books visits without anyone typing.
- Human handoff. When an agent joins, the AI stays silent; switch it back on any time.
- Customer memory. The AI remembers context across conversations.
- Real-time. Live conversations over sockets, with unread counts and assignment.
- You set the tone. Tune the AI's greeting, tone, language and question style per lead.
How it works
- A customer messages you on WhatsApp.
- The AI answers and gathers requirements.
- It creates the lead and books a visit.
- A human joins whenever needed.
Where Realto AI helps
- Intent detection: property enquiry, schedule visit, create lead.
- Tone, greeting and language can be tuned per lead.
- AI usage and token tracking per workspace.
For your agents
Agents are alerted the moment a customer needs a human. Explore the Realto agent app.
Plan availability: Part of the AI Chat module — planned for the Pro and Enterprise plans (coming soon). AI usage may be charged by consumption.