For owners and sales managers
Thursday. The offer went quiet. The token expired. Nobody noticed.
This is the story of a deal that almost slipped — and what changes when every offer, counter-offer and agreement lives in one honest history, with a nudge when something goes quiet.
The way it usually goes
- Offers and counters are spread across calls, chats and notebooks. No one has the whole picture.
- A negotiation goes quiet for a week, and nobody realises until the buyer has moved on.
- The token agreement expires on a Friday. The first anyone hears of it is Monday.
The story
Monday — Every round, on one record.
No more piecing it together from chats. Sofia offers €470k. The seller counters at €498k. Lucas records each round with its amount and note, so the whole history sits in one place that buyer, seller and agent can all rely on.
Wednesday — Realto notices when it goes quiet.
The nudge arrives before the deal is lost. Two days pass without a new round. Realto AI raises a “negotiation stalled” suggestion with the evidence — last offer, seller's counter — and a draft Lucas can send to move it forward. He decides; nothing is sent for him.
Thursday — They meet at €485k. The offer is accepted.
A good week, on the record. Lucas proposes €485k with a 30-day completion, and the seller agrees. The accepted offer is ready to become a token agreement — no re-typing the property, buyer or price.
Thursday, 2 pm — The reservation is recorded, with its expiry.
Everyone knows what was agreed, and until when. The token amount, validity, parties and documents are captured in one agreement. The expiry date isn't a note in someone's diary — it's part of the record.
Friday — Reminders go out before the token does.
Nothing quietly expires. With an automation rule on token agreements, the buyer and the agent are reminded before the agreement expires. Lucas converts it to a deal with one click, and commission is pre-filled.
Friday, 4 pm — The deal closes — and everyone can see how.
A win the whole team can learn from. The deal moves through its checklist to completion, with commission tracked and the full journey — from first message to signature — on one timeline.
What changes for your company
- Every offer and counter-offer on one record the whole team trusts.
- A nudge when a negotiation goes quiet — before the deal is lost.
- Token agreements with expiry dates that can't be forgotten.
- A deal you can trace from first message to closing.
Questions you might have
Does Realto send the nudge to the buyer or seller?
No. Stalled-negotiation suggestions go to your team with the evidence and a draft. Your agent decides whether and how to reach out.
Can reminders go to customers automatically?
Yes, through automation rules you create. For example, a rule on token agreements can message the customer and notify the agent before the agreement expires.
What is a token agreement?
A reservation or advance agreement where a buyer pays a token amount to hold a property for a set period. Realto records the amount, validity, parties and documents, and converts it to a deal when the sale proceeds.